Assistant (Insurance Support Focus)

Position: Assistant (Insurance Support Focus)

Location: Remote (South Africa)

Working Hours: US Hours (9am-5pm EST)

Employment Type: Full-Time

Salary: Paid in South African Rand (ZAR)

Key Responsibilities

• Manage and follow up on insurance authorisations, including SCA processes
• Communicate with insurance providers to obtain approvals, updates, and required documentation
• Track and maintain accurate records of authorisation statuses and deadlines
• Conduct consistent follow-ups via phone and email to ensure timely processing
• Assist with administrative tasks related to insurance and patient services
• Identify and resolve issues or delays in the authorisation process
• Coordinate with internal teams to ensure all required documentation is complete and accurate
• Maintain organisation across systems and workflows