Location
, , united arab emirates
Job Type
Full-time
Posted
June 03, 2026
Job Description
Role Purpose:
To assist in the management and support of IT assets, ensuring their availability, functionality, and compliance with organizational standards.
Key Activities:
- Maintain an up-to-date inventory of all IT assets, including hardware.
- Utilize asset management tools and systems to track the status, location, and ownership of each asset.
- Conduct regular audits of IT assets to ensure accuracy and compliance with inventory records.
- Serve as the initial point of contact for users experiencing issues with IT assets, providing timely and effective support.
- Troubleshoot and resolve hardware and software problems, escalating more complex issues to higher-level support teams as necessary.
- Document all support interactions and resolutions in the ticketing system to maintain a record of issues and solutions.
- Assist in the incident management process by logging incidents related to IT assets in the i...