Assistant Lodge Manager

Overview

We are looking for a dynamic personality to join our small 5-star team as assistant lodge manager.

Responsibilities

• All daily tasks surrounding guest experience, administration, camp management and team management.
• Guest experience: host guests, check in and check out, liaise with reservations, communicate guest preferences and requirements to team, serve meals and drinks, facilitate game drives and external activities.
• Daily administrative roles: stock management, preparing guest documentation, invoicing, ordering, and keeping up to date with the reservation system.
• Camp management: room and camp checks and identifying maintenance issues.
• Team management: host morning meetings, enforce codes of conduct, train team members, assign duties and shifts, maintain staff schedule, ensure SOPs followed, and manage staff discipline.
• Management and training of all operating procedures and policies around gu...