Assistant Lodge Manager

SUMMARY:
A spectacular game reserve is looking for an ASSISTANT LODGE MANAGER to join their team. POSITION INFO:
This private, conservation-driven safari destination is known for its luxury lodge operations, exceptional guest experiences, and strong commitment to wildlife conservation and sustainability. They are looking for a highly organised, service-focused leader with strong operational oversight skills, the ability to manage diverse teams, and a calm, hands-on approach to delivering seamless five-star hospitality in a remote bush environment. Candidate Responsibilities:

• Measure and enhance overall guest satisfaction, including managing special requests.
• Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
• Assistant the lodge manager to oversee day-to-day lodge team service operations.
• Uphold and elevate the service standards provided by the lodge team.
• Ensure effe...