Assistant Lodge Manager

Duties

• Measure and enhance overall guest satisfaction, including managing special requests.
• Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
• Assistant the lodge manager to oversee day-to-day lodge team service operations.
• Uphold and elevate the service standards provided by the lodge team.
• Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
• Coordinate departmental teams to optimize guest service delivery.
• Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
• Achieve quality improvement targets set by management.
• Develop comprehensive policies, processes, and standards governing lodge team activities.
• Manage cash handling to minimize variances within acceptable limits.
• Maintain effective stock management.