Assistant Manager, Butler Service

Operational Related

• Conduct daily briefing to ensure important information and updates are shared among team members
• Manage guest requests and ensure tasks are properly carried out
• Resolve issues pertaining to guest’s negative feedback and manage the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
• Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
• Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information
• Handle meet and greet of VIPs
• Audit Butlers’ Suite Orientation and Turndown services to ensure established standards are met
• Work closely with other relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities an...