Job Description
Job Description
About the Role
We are looking for a proactive and customer-focused Assistant Manager, Control Tower to support the day-to-day management of our Customer Experience & Support Operations. This role is critical in ensuring smooth operational performance, efficient issue resolution, and an excellent experience for both drivers and passengers.
You will work closely with cross-functional teams including Operations, Product, Data, Business, and Customer Experience to monitor operational performance, manage escalations, and drive continuous improvements across the customer journey.
The ideal candidate is operationally strong, analytical, highly organized, and passionate about delivering exceptional service in a fast-paced, app-based environment.
Key Responsibilities
Operations & Shift Management
Support daily Control Tower operations to ensure smooth service delivery across ...