Assistant Manager Customer Experience - Central Delhi

Rentokil Initial · New Delhi, Delhi, India

Location

New Delhi

Job Type

Full-time

Posted

June 23, 2026

Job Description

About the Role
 : The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. 
Requirements
Job Responsibilities: 
Deliver Budgeted Profit 
● Achieve budgeted customer retention, on-time renewal and price Increases for Residential and Commercial customers 
● Identifying Renewal Challenges for CCEs/CDEs/CSEs and guiding them with solutions to improve customer renewal. 
● Usage of Renewal Portal in Totality & Driving Advance Renewal Process 
Deliver Budgeted Revenue Growth 
● Branch CCE 
● Generate referral leads from existing customers 
● Revenue generation through referral leads and lost...
        

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