Assistant Manager, Customer Experience

Job Description

Join us as we embark on the journey to create greater financial inclusion for the people of Malaysia. You will have the opportunity to be part of the nation's digital bank player in creating a significant milestone within the FinTech industry. We continue to build a team that shares the same vision as us in transforming the future of banking and making financial accessible to all.

As the Asst Manager, Customer Experience, you will be responsible for assisting the Head, Customer Experience on building and managing the customer experience, optimizing processes, lead, supervise and drive quality and training improvements across the function.

Key Responsibilities

• Lead our Corporate / Business Banking initiatives as a visionary subject matter expert, challenging traditional banking norms through digital innovation while changing the banking ecosystem to be digital first.
• Assist to ensure the Contact Centre Operations ...