Assistant Manager, Customer Service

The Assistant Manager, Customer Care plays a key role in supporting customer care operations across multiple markets, ensuring efficient order management, high service standards, and seamless customer experience. Working closely with the Customer Care Manager, this role helps coordinate daily operations, supports team development, and contributes to continuous improvement initiatives.

A key aspect of the role is supporting the Customer Care function in the SAP S/4HANA implementation by assisting in testing activities, and helping drive successful adoption of new processes and tools. This role will work cross-functionally to enhance service processes and support continuous improvement, while building a high-performing team that can scale with the business.

• Support the day-to-day management of Customer Care teams across multiple markets to ensure efficient and effect...