Assistant Manager - Enterprise Application Support (Microsoft Dynamics)

OVERVIEW

• Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
• Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
• Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
• Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.
• Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.
• Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.
• Navigate internal and externa...