Assistant Manager, Front Office (Hilton Singapore Orchard)

The Assistant Manager, Front Office provides leadership and guidance to front desk team members during the assigned shift to ensure that consistent quality service is provided.

• Supervise front desk team members to ensure smooth and efficient operation during the assigned shift.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Communicate effectively both verbally and in writing to provide clear directions to staff.
• Assign and instruct Front Office Executive in the details of work, observing their performance and encouraging improvements.
• Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
• Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, impl...