Assistant Manager in Customer Support

CONNECTING 2 WORK · Thiruvananthapuram, Kerala, India

Location

Thiruvananthapuram

Job Type

Full Time

Posted

June 06, 2026

Job Description

Responsibilities:
IT Support:
Provide first-line technical support for hardware, software, and network issues.

Diagnose and resolve IT-related problems via phone, email, or in person.

Install, configure, and update software and hardware as needed.

Maintain IT documentation, including system configurations and troubleshooting guides.

Collaborate with IT teams to ensure smooth system operations and escalate complex issues when necessary.
Customer Relations:
Act as a point of contact for customer inquiries, complaints, and service requests.

Ensure timely resolution of customer issues while maintaining a high level of satisfaction.

Provide guidance to customers on the proper use of IT products and services.

Maintain and update customer interaction records in CRM systems.

Gather customer feedback and provide ...
        

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