Assistant Manager (Lobby Lounge)

We are looking for an Assistant Manager, Lobby Lounge to join our team!

• Assisting the Lobby Manager to oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience
• Maintain thorough knowledge of food, beverage, menu offerings, and service standards, including seasonal changes
• Ensure full compliance with SFSMS, hygiene, food safety, and Fire & Life Safety standards
• Conduct regular front- and back-of-house inspections to monitor service quality, cleanliness, set-up, and maintenance
• Build strong guest relationships, actively gather feedback, and handle guest complaints professionally and tactfully
• Support marketing initiatives through market surveys, trend analysis, and implementation of strategies to grow market share
• Manage and motivate the team through recruitment, rostering, training, performance ma...