Location
london
Job Type
Full-time
Posted
June 16, 2026
Job Description
Overview
As an Assistant Manager or Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre.
Key Responsibilities
Customer Services:
- Assist CSM and Customer Service Representative’s (CSR) in maintaining high customer service standards.
- Support CSM in renewals and company initiatives.
- Handle client enquiries professionally and promptly.
- Work collaboratively with the team to achieve targets.
- Ensure Centre aesthetics meet high standards.
- Assist in client move-in/out procedures and paperwork.
- Support CSM in the client renewal process.
- Oversee CSR(s) ability to handle customer/visitor enquiries.
- Manage administrative tasks, invoicing, and customer payme...