Assistant Manager - Operations - Business Collections - South Africa

Overview

Assistant Manager - Operations - Business Collections - South Africa

WNS Cape Town, Western Cape, South Africa

Job Description

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

Responsibilities

• To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programs.
• To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme.
• To practice due diligence when interpreting and reporting of...