Assistant Manager, Operations (SCDS, TK)

RESPONSIBILITIES:

Application Support:

• Managing and coordinating the team responsible for resolving application-related issues, providing user support, and ensuring the smooth functioning of software.

Incident & Problem Management

• Investigating, diagnosing, and resolving application-related incidents and problems, including root cause analysis and implementing preventative measures.

Application Maintenance & Enhancement

• Overseeing the maintenance and updates of applications, including applying patches, upgrades, and new releases, while ensuring minimal disruption to users.

Performance Monitoring:

• Monitoring application performance, availability, and reliability, identifying areas for improvement, and implementing optimization strategies.

Change Management:...