Location
singapore
Job Type
Full-time
Posted
June 07, 2026
Job Description
About the job Assistant Manager/ Senior Assistant Manager_Service Transformantion Job Responsibilities Service Transformation & Process Improvement
- Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
- Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
- Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
- Enhance existing quality and service initiatives for clinics and wards, including updating of patient education materials.
- Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.
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