Home / vacancy / Assistant Manager, Service Experience at Britam

Assistant Manager, Service Experience at Britam

Confidential · Kenya, Kenya, Kenya

Location
Kenya
Job Type
Full-Time
Posted
June 12, 2026

Job Description

Job Description

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban…


Assistant Manager, Service Experience

Job Purpose:

  • The role will be directly responsible for managing service experience quality assurance and complaints management across the organization.

  • The role will assess the quality of service delivery across all customer touchpoints within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience.

  • The role will also ensure that all complaints are captured in the centralized complaints management ...

    • Ready to Apply?

    Submit your application for Assistant Manager, Service Experience at Britam at Confidential

    Apply Now