Assistant Manager, Service Experience

Position Summary

-Expanded responsibility to oversee all service center look & feel, including layout, zoning, interior design, customer flow optimization, signage, and facility readiness across Thailand and Indochina.
- New responsibility to lead renovation projects, coordinate with vendors, property team, and Suwon to ensure alignment with global CI standards.
- Drives continuous improvement by transforming operational feedback and customer pain points into upgraded enhanced service touchpoints both all online channels and service shop fronts.
- Direct influence on NPS uplift, customer journey satisfaction, and brand consistency, supporting 2026–2027 CX strategy.

Role and Responsibilities

Lead the service center environment design, ensuring consistency with Samsung CI and branding, and global retail/service guidelines.

Plan and execute renovation, layout redesign, signage development, and facility improvements for all CS touc...