Assistant Manager, Service Operations Support

Key Responsibilities:

• Commercial activities (70%):
  • Work with cross functional teams to enhance service business collections
  • Improve collection days for the service and repair business by creating process efficiencies to drive timely billing and collections growth
  • Coordinate with customers, service sales, service operations and finance teams to resolve any customer disputes
• Planning activities (20%):
  • Build annual operating plan and monthly forecast for the service business and analyze actual performance against the estimates
  • Work on continuous improvement initiatives to drive process automation initiatives for Annual Operating Plan, and forecast processes
  • Measure forecasting effectiveness across product line, offerings, and margin analytics
• Reporting (10%)
  • Develop the Ma...