Job Description
Designation - Assistant Training Manager.
Location - Chennai
Candidates into International Banking customer service can apply.
Relocation candidates can also apply.
Designs training & test modules based on needs.
· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
· Resolves issues pertaining to process knowledge with clients.
· Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
· Conducts interviews & coordinates with HR for recruiting trainers / trainees.
· Ensure 100% adherence on client driven SOP & BEST T&D compliance.
· Prepare Trainers through TTT/ Platform skills certification.
· Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
· Coordinates with all stakeholders to ensure New Hire trainin...