Assistant Manager - Training - Durban - South Africa

WNS · durban, kwazulu natal, South-Africa

Location
durban
Job Type
Full-time
Posted
June 14, 2026

Job Description

Operations Trainer

The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.

Key Responsibilities

  • Training Delivery
    • Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training.
  • Assessment
    • Assessments must be completed for all training events.
    • Remedial support must be provided to all delegates prior to re‑assessment.
  • Administration
    • Capture learner records in line with administrative requirements, e.g. Complete Annual Training Reports, delegate attendance registers, and update operational skills matrix.

Qualifications

  • Grade 12 / Matric
  • Tertiary qualification in training and development would be beneficial
  • Train the trainer experience

Experience Required

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