Location
cape town
Job Type
Full-time
Posted
June 30, 2026
Job Description
Ensure seamless onboarding experience for Healthcare new hires. The primary responsibilities include generating the final list of new hires, coordinating the Day Zero Cadence, managing pre-employment requirements and compliance, facilitating the induction process, endorsing pre-process training, engaging in weekly cadence meetings, and participating in the onboarding program's various phases.
Responsibilities
Team & Performance Management
- Lead and manage a team of agents to achieve productivity and quality targets.
- Monitor performance metrics, conduct coaching sessions, and provide constructive feedback.
- Set clear goals, KPIs, and performance expectations.
- Recognize high performance and implement strategies to reduce attrition.
Operational Excellence
- Manage day-to-day call operations, ensuring adherence to service level agreements.
- Prepare and present performance ...