Job Description
• Sort all the correspondence in the order of priority and process the reservation to the set standard
• Input, modify or cancel phone reservations into the system direcly and file accordingly
• Access the GDS / CRS / Internet regularly and input these reservations into the system
• Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.
• File all correspondence in a chronological and alphabetical order on a daily basis.
• Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.
• Acquaint self with regular callers and acknowldge them by name.
• Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.