Job Description
Key Responsibilities:
Conversion Workflow Optimization: Establish and optimize pre-sales SOPs across all channels to boost inquiry-to-order conversion rates through standardized scripts.
Team Training & Performance Management: Responsible for recruitment, scheduling, and vocational training; develop a scientific KPI framework focused on response speed, conversion rates, and customer satisfaction.
Product Knowledge Base Maintenance: Regularly update the brand’s product knowledge base and FAQ; refine selling points and objection-handling techniques to ensure the team reflects the brand’s professional tone.
Customer Insight & Feedback: Analyze recurring pre-sales inquiries and generate regular reports to provide actionable insights for product R&D, livestream content optimization, and marketing adjustments.
Agency Management: Manage external customer service providers (if app...
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