Assistant Service Delivery Manager

International SOS · Andheri East, Maharashtra, India

Location

Andheri East

Job Type

Full-time

Posted

June 24, 2026

Job Description

Position Summary
Key responsibilities

Client & Service Focused
Drives high touch of service across all service delivery channels (Phone, chat, email, web, and so on).

Has complete understanding of all clients contractual agreements and translate these into standard operating

procedures and specific workflows.
Quality
Works closely with the Partnership Development team to ensure all offers and benefits are operationalized

Manages all escalations and complaints with the appropriate priority and diligence.

Ensures call and case quality compliance.
People Management
Ensures that resource requirements are well understood for the purpose of financial planning and recruitment.

Supports the recruitment process as directed by the Head of Service Delivery.

Managers, coaches and motivates direct reports, e...
        

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