Location
mandaluyong
Job Type
Full-time
Posted
June 18, 2026
Job Description
Key Responsibilities
- responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub- systems and/or applications for customers and/or employees.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for internal and external customers.
- Escalates complex problems to higher level of expertise within organization.
- The resources will be for an Active Directory Identity Access management related project and mostly working on request tickets raised by customers.
- Applies basic diagnostic techniques to identify problems, investigate causes and re...