Associate Call Centre

Job Responsibilities

• Knowledge of banking rules and regulations.
• Proficient in MS Office.
• Strong analytical skills.
• Team management.
• Time management.
• Sound communication and interpersonal skills.
• Excellent presentation skills.
• Ability to work under pressure.

Associate Call Centre – MMBL Responsibilities

• Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
• Operate inbound and outbound call activities with efficient and qualitative verbal communication.
• Resolve customers’ queries and lodge complaints, handle on-spot customer queries, log complaints and forward to respective department for resolution.
• Deliver a sound image and possess a proficient knowledge of bank’s services, products knowledge, and bank processes.
• Meet t...