Job Description
Client Service Group is a newly set up function within the first line of defence under COO Office in Asia and contribute to the success of the Santander Asia through a group of knowledgeable professionals that manage the branch operational process and provide excellent client services, enabling the achievement of strategic objectives and supporting the Santander Asia corporate goals within agreed risk appetite constraints.
To act as a primary point of contact for client inquiries, ensuring prompt and professional resolution in maintaining high client satisfaction.
Key Responsibilities
. Coordination, receive client requests and understand the needs, and route them to the correct internal teams. Keep clients informed about the status of the requests
.Semiannual client feedback and KPI review
. Daily operational and transactional support including:
KYC Support
Prepare outreach checkli...