Associate Consultant - IT Service desk Job

YASH Technologies · Pune, Maharashtra, India

Location

Pune

Job Type

Full-time

Posted

June 20, 2026

Job Description

Job Description
ROLE AND RESPONSIBILITIES:
Primary contact point for end users via phone/Chat/self-service tickets.

Qualify and Open tickets for remediation of events.

Triage Tickets to respective teams.

Regular update and follow up on tickets in the queue

Follow up tickets till closure.

Ability to manage a variety of technically complicated tasks effectively

Experience in Remote support and troubleshooting skills.

Understanding of Basics Hardware accessories / devices and peripherals

Should be flexible for rotational shifts

Excellent oral and written communications skills

Exposure in practicing ITIL standards for Infrastructure management.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:

A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology

ITIL V4 Foundation training or certification

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