Associate Customer Engineer

Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of RAF ICT services.

Key Performance Areas

Ensure IT Services are Accessible to Internal and External RAF customers

• Attend IT incidents and requests.
• Setting up of user’s machines.
• Configure new equipment.
• Adopt proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.
• Escalate problems to Senior Officer: Technology Support where necessary.

Provide Desktop Support

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for effic...