Associate Customer Service Manager

Stryker Korea Ltd. · Seoul, Seoul, South Korea

Location
Seoul
Job Type
Full time
Posted
June 28, 2026

Job Description

Work Flexibility: Hybrid

Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.

What You Will Do

  • Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
  • Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
  • Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
  • Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
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