Associate Customer Service Representative

Highmark Health · Mountain Home, Idaho, United States

Location

Mountain Home

Job Type

Full time

Posted

June 07, 2026

Job Description

Description
 : JOB SUMMARY
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
ESSENTIAL RESPONSIBILITIES
Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. 
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
Meet all production, quality, and adherence standards. Attends all required training classes.
Elevate issues to next level of supervision, as appropriate.
Maintain accurate records, including timekeeping records.
Other duties as assigned o...
        

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