Associate Delivery Customer Success

Roles and Responsibilities

• Oversee day-to-day operations pertaining to Microsoft Volume License and multi-vendor business activities.
• Collaborate with Account Managers (AM) and Business Development Representatives (BDR) to obtain complete order information and all necessary documentation prior to processing orders.
• Process purchase orders and maintain accurate trackers to monitor order status.
• Coordinate and manage end-to-end delivery in partnership with the Account and Delivery teams.
• Assist Account Managers in sales by providing updates on account order status, including notifications of upcoming renewals.
• Serve as the primary point of contact for account managers and customers, managing daily delivery operations and ensuring a positive customer experience.
• Offer advanced licensing expertise and counsel during the sales process.
• Develop proficiency in industry trends and SoftwareOne service of...