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Associate Director, Customer Operations

Alexion Pharmaceuticals · Mississauga, Ontario, Canada

Location
Mississauga
Job Type
Full time
Posted
March 16, 2026

Job Description

Are you ready to lead a dynamic team in the heart of the Americas Supply Chain? As an Associate Director, you'll lead all aspects of a diverse team responsible for customer operations, and continuous improvement.

Our mission? Ensure efficient, compliant, and high-quality completion of processing and operational tasks while promoting continuous progress across the region. Collaborate cross-functionally, champion operational excellence, and support progressive supply chain initiatives.

Are you up for the challenge?

Accountabilities:

  • Lead, mentor, and develop a team of customer operations specialists providing day-to-day coaching, establishing clear objectives, and aligning activities with departmental and company goals.
  • Coordinate the end-to-end order management process, ensuring timely and detailed processing of customer orders, returns in accordance with GxP regulations, SOPs, and quality standards.
  • Ensure proactive and effective collaboratio...

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