Associate Director, Customer Success & Business Operations

Location

Barcelona, Spain

Overview

Novartis is building a leading Data, Analytics, AI & Platforms capability to transform how content platforms support commercial, medical, value and access activities across international, regional and country teams. Within Marketing Platforms, we are creating a new product team to implement and manage content platforms that enable the end-to-end content journey.

As Associate Director, Customer Success & Business Operations, you will design, run and continuously improve the product operating model across the Content Platforms ecosystem. You will work closely with Data, Analytics, AI & Data Science, CLS, Medical, Value & Access, IRC, S&G, DDIT, BSI and partner teams to scale content platform solutions across the commercial and medical value chain.

Key Responsibilities

• Own and improve the operating model: Design and continuously enhance ways of working across intake, prioritisation, delive...