Job Description
Major/Essential Functions
Provides strategic leadership for graduate and professional financial aid operations by setting vision and direction; advising university leadership on complex financial aid and compliance matters; and building strong, collaborative partnerships across graduate schools.Oversees financial aid operations for complex graduate and professional program structures, leading process improvements to expand efficiency and service quality; partnering with IT to optimize systems and automation; ensure accurate aid processing and communicating updates to staff; and advancing modern communication tools, workflows, and student service delivery.Supports the AVP of Financial Aid and Scholarships in developing and documenting policies and procedures; evaluates and enhances business processes to improve proficiency and effectiveness; contributes to the continuous improvement of office operations; and collaborates with academic department...