Associate Director, International Omni-Channel Management Oncology

The International Omni-Channel Management (OCM) Oncology role is responsible for advancing OCM capabilities and partnering with International Oncology Brand Teams to ensure execution, in close partnership with Customer Excellence, Marketing Analytics and Business Intelligence (MABI), Business Technology Solutions (BTS), and leaders across International Area, and Affiliate levels.

This role is accountable for strengthening Customer Journey design, content strategy, digital excellence, analytics, and AI-enabled innovation to improve impact across brands and affiliates. It plays a key role in embedding, advancing, and measuring Advanced Customer Experience (ACE) progress across brands, while driving digital strategy and enabling the adoption of scalable OCM practices across the Oncology portfolio.

This role requires deep Oncology knowledge and a strong understanding of pharma market dynamics, particularly across external communication channels and c...