Associate Director, Operations AI Strategy

Purpose:

As Associate Director, AI Strategy and Planning, you are responsible for driving AI strategy and governance across Operations and ensuring alignment with enterprise AI priorities. You lead cross-Operations planning processes, including annual PLAN and LRP, by partnering with AI Directors and AI Engineers to intake, scope, and prioritize new use cases. The role serves as a key interface to the Enterprise AI SteerCo and provides updates to senior leadership forums, including the Operations SLT and Operations AI SteerCo. You create frameworks and internal processes to support use case evaluation, prioritization, vendor selection, and delivery readiness, while working with business and technical partners to define initial value estimates and establish routine tracking processes to measure progress and impact. 

Responsibilities:

• Drive AI governance across Operations, ensuring alignment to enterprise AI strategy, decision-makin...