Associate Director, Project Management Office

About the Role

You will join the Customer Service transformation team and contribute to the creation of a new Project Management Office within an established organization. Full‑time position from Monday to Friday with flexible hours, based in Longueuil, performed exclusively on‑site. Responsibilities

Build and lead the Project Management Office within the Customer Service Business Transformation Office. Set up and run the project and portfolio governance needed to manage large, global initiatives. Lead and oversee multiple transformation initiatives across people, processes, technology and data. Own the transformation roadmap, including prioritization, sequencing and capacity planning. Review project readiness and act as approval authority at key decision points. Partner closely with the finance organization to develop business cases, track financial performance, and measure value realization. Guide and develop a global team of project managers, business analysts and ...