Associate Director, Student Financial Aid (Compliance and Customer Service)

Position Type: Staff

Department: Financial Aid

FLSA: Exempt

Union/Non Union: Non Union

Full Time or Part Time: Full Time

Job Description Summary:
The Associate Director of Student Financial Aid (Compliance and Customer Service) serves as a senior member of the Student Financial Aid leadership team and is responsible for ensuring institutional compliance with federal and state financial aid regulations while overseeing customer service operations. This position provides supervisory oversight of Financial Aid Coordinators responsible for Return of Title IV (R2T4) processing and the Federal Direct Loan Program, two of the most highly regulated and compliance-sensitive functions within the office.

The Associate Director functions as a subject matter expert in financial aid compliance, provides guidance and training to staff, contributes to policy development and strategic initiatives, and manages the office’s primary student and fam...