Associate- End User Services - Quality (Emiratisation)

Job Purpose

Adopting a balanced approach that integrates both problem‑solving expertise and effective communication.

Key Accountabilities

Generic Accountability

Deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the Voice of the end user by delivering an exceptional end user experience and maintain a customer‑first approach by ensuring minimal downtime and maximum usability.

Specific Accountability

• Technical Responsibilities
  • Diagnose and fix hardware, software and network issues.
  • Set up computers.
  • Keep IT systems updated and recommend improvements.
  • Keep up with the latest technology to provide efficient solutions.
• Customer Care Responsibilities
  • Assist users with IT problems to ensure minimal downtime.
  • Explain possible solutions and involve customers in decision‑makin...