Associate Field Service Engineer

Please ensure you select your preferred location (ifapplicable) in the application section below before submitting.

Responsibilities

• • On-site Technical Support: Provide basic support for desktop hardware, applications, email, printers, and network-related issues at client sites.
• • Installation and Configuration: Assist in the installation, de-installation, and configuration of MS Windows OS, applications, and user software.
• • Break/Fix Troubleshooting: Perform initial troubleshooting for hardware and software issues, escalating more complex problems to senior engineers.
• • Moves, Adds, and Changes (MAC): Support hardware and software relocations and updates as part of project requirements.
• • Preventive Maintenance: Participate in preventive maintenance activities to ensure system performance and stability.
• • Escalation Management: Escalate unresolved technical issue...