Job Description
Responsibilities and Duties:
Perform QC based on project guidelines and client instructions Ensure quality standards are achieved Liaise between the client and India delivery teams Work as a team member Work in developing project guidance materials Creating and developing project knowhow documents and imparting training to the team on the same Prepare and supervise Reports for Delivery Ensure productivity and quality SLAs on projects are met Performing additional tasks and responsibilities assigned Maintain personal and team records of work done Train team members on processes including contract review and management Contribute in process improvement ideas and actively participate in process improvement initiatives Manage timelines Track and report quality for the QC’ed work and give feedback to reviewers Ensures SLA...