Associate Manager, Customer Experience - Temporary

Maternity Leave Coverage starting June 1, 2026 through January 29, 2027
We're looking for a temporary Associate Manager of Customer Experience for maternity leave coverage on our Customer Experience team. You will help ensure our in-house agents deliver the seamless, personal, and genuinely delightful service Boll & Branch is known for. This role spans our peak holiday season, so we need someone who thrives under pressure, keeps the team grounded, and never loses sight of the customer.

This role reports to the Sr. Manager of Customer Experience.
Responsibilities:

+ Team Leadership & Coaching

+ Serve as the day-to-day coach and anchor for the agent team, keeping morale high and performance consistent, especially during the holiday rush

+ Conduct regular quality checks on customer interactions, delivering timely, actionable feedback that helps agents grow

+ Identify signs of burnout early and proactively support agent wellbeing throu...