Associate, Operations Control Centre

SMRT Corporation Ltd · Singapore, Singapore, Singapore

Location

Singapore

Job Type

Full-time

Posted

June 11, 2026

Job Description

Job Purpose

To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.
Responsibilities

Operational & Communication Management
Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).

Ensure accurate and timely updates in booking systems and maintain documentation for audits.

Communicate job details and instructions clearly to driver-partners, customers and stakeholders

Provide constructive feedback to improve operational workflows and participate in projects, including UAT.
Customer Service Excellence
Monitor and coordinate trip assignments effectively according to operational KPI

Manage bookings, amendments, cancellations, and special requests a...
        

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