Location
San José
Job Type
full-time
Posted
June 09, 2026
Job Description
Job Description
- Act as a single point of entry for all cases (both emails and calls) in Portuguese & English related to:
- Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status.
- Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing.
- Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research.
- Conducting effective communication with customers through income/outcome-bound calls and e-mails.
- Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities.