Associate Security Operation Engineer (Cybersecurity)

Responsibilities Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA Escalate incidents to L2 engineer or vendor support when required Raise Change Requests for configuration changes Manage agent software upgrades and rollout Process and fulfill Service Requests in accordance with SLA Monitor health of the solution Monitor and respond to system alerts Work closely with Operation Lead to ensure tasks are executed Maintain existing operational documentation to ensure that changes are captured
Requirements Diploma or Degree in Information Technology or related discipline Good knowledge in End User Support Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred Ability to communicate...