Associate Specialist, Shared Services HR (Mandarin Speaker)

Job Description

We are seeking a detail-oriented and employee-focused HR Specialist to join our HR Employee Services team. In this role you will be responsible for providing support to employees on a wide range of HR-related topics, collaborating with other HR teams, and contributing to a positive employee experience through consistent and effective service delivery.

Responsibilities

• Employee Lifecycle Support: Process employee lifecycle changes such as onboarding, job changes, and terminations in line with established procedures and service levels.
• HR Systems & Data Integrity: Maintain accurate records of employee interactions and resolutions in the HR service platform ensuring compliance, and alignment with global HR policies.
• Employee Inquiries & Case Management: Support internal employees on HR policies, procedures, and general inquiries through the HR case management system.
• Ensure timely and accurate handling o...